Every plan includes a free Observability Score Card assessment, professional onboarding & implementation, and custom configuration. No lock-in contracts.
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Most Popular
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| Assessment | |||
| Free Observability Score Card | ✓ | ✓ | ✓ |
| Written report delivery | 5 business days | 5 business days | 5 business days |
| Onboarding & Implementation | |||
| Platform deployment (Datadog / SolarWinds / Grafana) | ✓ | ✓ | ✓ |
| Agent installation & node onboarding | Up to 50 nodes | Up to 500 nodes | Unlimited nodes |
| Data collection from nodes (metrics, logs & events) | ✓ | ✓ | ✓ |
| APM & distributed tracing | – | ✓ | ✓ |
| Real User Monitoring (RUM) | – | – | ✓ |
| Dashboard — device status & availability overview | ✓ | ✓ | ✓ |
| Alert configuration | 1 alert (threshold + email) | Up to 20 alerts + escalation | Unlimited alerts + auto-remediation |
| Scheduled report (device status) | ✓ | ✓ | ✓ |
| Post-deployment hypercare | 30 days | 60 days | 90 days ongoing |
| On-site engineer visits | – | – | ✓ |
| Custom Configuration | |||
| Custom dashboards | Up to 5 | Up to 20 | Unlimited |
| Alert noise reduction & tuning | Basic | ✓ | ✓ |
| Alert correlation & grouping rules | – | ✓ | ✓ |
| ITSM / PagerDuty / Slack integration | – | ✓ | ✓ |
| AI/ML anomaly detection & predictive alerting | – | – | ✓ |
| Automated runbook execution & self-healing | – | – | ✓ |
| SIEM & CMDB integration | – | – | ✓ |
| SLO/SLA management & error budget tracking | – | – | ✓ |
| Technical Support | |||
| Support coverage | Business hours (Mon–Fri) | 24/7 support coverage | 24/7 support coverage |
| Response SLA | Next business day | 4-hour response | 1-hour (critical priority) |
| Support channel | Email & ticket portal | Email, ticket & phone | Email, ticket, phone & direct CSE |
| Monthly health report | ✓ | ✓ | ✓ |
| Quarterly Business Review (QBR) | – | ✓ | ✓ |
| Annual platform architecture & roadmap review | – | – | ✓ |
| Customer Success | |||
| Assigned contact |
👤 Self-service + ticket support
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👤
Customer Success Manager
Relationship-focused; adoption & QBRs
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👩💻
Customer Success Engineer
Senior technical lead; hands-on platform expert
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| Proactive check-ins & engagement | – | Monthly calls + QBRs | Monthly technical deep-dives + sprints |
| Capacity & roadmap planning | – | Advisory | Hands-on CSE-led planning |
| Direct escalation (bypass standard queue) | – | – | ✓ |
| Training | |||
| Training materials & documentation | Self-paced; materials provided | ✓ | ✓ |
| Instructor-led online training | – | ✓ | ✓ |
| Platform certification preparation | – | Self-paced with materials | ✓ |
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Get a Quote
Free assessment included
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Get a Quote
Free assessment included
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Contact Sales
Free assessment included
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Start with a free Observability Score Card — our engineers review your stack and deliver a written, prioritised report within 5 business days. No commitment required.